![]() ![]() When a unique scramble of numbers shows up on your phone, you type them into the browser along with your password at the login screen. One of the more common 2FA methods in use today employs six-digit passcodes that are sent to your phone via text message. This protocol-commonly abbreviated as 2FA-requires you to type in a password and also provide one other piece of proof that you are who you say you are before you can log in to a service. One of the most important steps you can take to secure your online services is setting up two-factor authentication. So why? My feeling is that you are not being honest with your users and there is a significant issue with your desktop product.As we become more dependent upon online platforms for social and professional purposes, it grows increasingly important that we embrace stronger online security measures. It begs the question, why you have made this decision? It is evidently not for business reasons. You used to be market leaders, you have now made the decision to willingly step down and become a poor option to your competitors, now superior offerings. As you know once people become disillusioned, even if you fix things you will probably have disenchanted and lost these customers forever. ![]() So you are in the process of losing lots of your customer base. ![]() You are using annoying banners and pop up windows. You are making it difficult to use the web extension and you are making it difficult to find the desktop version. We run an IT company and have in the past recommended Dashlane to our customers - we are now recommending that they all look for an alternative. Our company members all use Dashlane and without exception are leaving you. Your users are proposing to leave you in droves. Virtually without exception your users see this as a reduced functionality downgrade to a system that they loved in the past. The reviews are now all one star and your customer base is furious that you have without notice and without consultation forced this downgrade on them. Everywhere I go, Reddit, Trustpilot, Dashline website etc. ![]()
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